Terms of Service

2.1 Website vs. subscription. These Terms apply to the website and general use of the Services. If Customer signs an Order Form, the Order Form governs commercial terms (pricing, term, support level). If there is a conflict, the Order Form controls for the subscription scope.

2.2 Additional terms. Integrations, pilots, betas, or early access programs may be subject to additional terms referenced at time of use.

3.1 Business use. The Services are intended for business users. You must be at least the age of majority in your jurisdiction to create an account.

3.2 Account security. You are responsible for maintaining the confidentiality of credentials and for all activity under your account. Notify Onmo promptly of any unauthorized access.

3.3 Authorized Users. Customer controls who is authorized as a User. Customer is responsible for Users' compliance with these Terms.

3.4 No credential harvesting. Customer and Users must not provide, request, or collect third-party platform passwords through the Services. The Services do not require or request platform user passwords for Meta, TikTok, Snap, Google, or other Platform Partners.

4.1 License. Subject to these Terms and any Order Form, Onmo grants Customer a limited, non-exclusive, non-transferable right to access and use the Services for Customer's internal business purposes during the subscription term.

4.2 Restrictions. You will not, and will not permit others to:

• A) Copy, modify, reverse engineer, decompile, or attempt to derive source code from the Services
• B) Circumvent security or access controls
• C) Use the Services to build or train a competing product
• D) Scrape or extract data from the Services beyond intended functionality
• E) Use the Services for unlawful, infringing, or harmful activities
• F) Introduce malware or attempt to disrupt service integrity

5.1 Third-party platforms. The Services may integrate with Platform Partners and other third-party services. Your use of third-party platforms is governed by their terms and policies.

5.2 Customer responsibility. Customer is responsible for ensuring it has the rights, permissions, and lawful basis to connect accounts, provide tokens, and share data from integrated platforms and to configure campaigns, targeting, and measurement settings.

5.3 Availability. Integration availability may change due to third-party changes. Onmo will use commercially reasonable efforts to maintain integrations but does not guarantee uninterrupted third-party compatibility.

6.1 Purpose limitation. Onmo processes Connected Platform Data solely to provide the Services to the applicable Customer and for the purposes described in Onmo's Privacy Policy and applicable Documentation.

6.2 Customer separation. Connected Platform Data associated with one Customer is logically segregated from Connected Platform Data of other customers using technical and organizational controls designed to prevent cross-customer access.

6.3 Sharing limitations. Onmo does not sell or license Connected Platform Data. Onmo may share Connected Platform Data only:

• A) With the applicable Customer through the Services
• B) With Service Providers under Section 6.4
• C) As required by law or to protect rights and safety
• D) As otherwise authorized by Customer's instructions and permitted by applicable platform terms and law

6.5 Tokens and secrets. Access tokens, refresh tokens, and similar authentication artifacts are used to operate integrations and are handled with restricted access and security controls. Onmo will not disclose tokens or app secrets except to authorized Service Providers strictly to operate the Services under written restrictions.

6.7 Meta-specific compliance note. Where Customer connects Meta products or processes Meta platform data through the Services, Customer and Onmo will process such data consistent with applicable Meta platform terms and policies, including providing Users an accessible deletion mechanism as described in Section 11.

9.1 Pilot scope. If you request a pilot, the pilot scope, duration, deliverables, and success criteria may be described in writing (email, statement of work, or Order Form).

9.2 Onmo Go (Early Access). Onmo Go may include features that are in development. Early access features may change, may have limited support, and may be modified or discontinued.

9.3 Feedback. If you provide feedback, you grant Onmo a perpetual, worldwide, royalty-free right to use and incorporate feedback into the Services without restriction.

10.1 Fees. Fees and payment terms are set out in the applicable Order Form.

10.2 Taxes. Fees are exclusive of taxes, and Customer is responsible for applicable taxes, duties, and similar governmental assessments, excluding taxes on Onmo's income.

10.3 Non-payment. If payment is overdue, Onmo may suspend access after providing notice, subject to any cure periods in the Order Form.

10.4 Refunds and cancellation. Subscription cancellation and refund eligibility are described in the Refund and Cancellation Policy, subject to any controlling Order Form and non-excludable legal rights.

11.1 Confidential Information. Confidential Information includes non-public business, technical, product, security, pricing, roadmaps, algorithms, models, and data practices, as well as Customer Data and any non-public pilot results.

11.2 Obligations. Each party will protect the other's Confidential Information using at least reasonable care and use it only to perform under these Terms or an Order Form.

11.3 Exclusions. Confidential Information does not include information that is publicly available through no fault of the receiving party, independently developed, or rightfully received without confidentiality obligations.

11.4 Compelled disclosure. If legally compelled to disclose Confidential Information, the receiving party will provide notice when legally permitted.

12.1 Privacy Policy. Personal data is handled as described in the Privacy Policy, which is incorporated by reference.

12.2 Customer Data rights. Customer retains all rights in Customer Data. Customer grants Onmo the rights necessary to host, process, and transmit Customer Data and Connected Platform Data to provide the Services.

12.3 Security. Onmo will maintain reasonable administrative, technical, and organizational measures to protect the Services and Customer Data.

12.4 Data processing addendum. Where required, the parties may enter a data processing addendum (DPA) governing roles and obligations.

12.5 User deletion mechanism. Users can delete their account and associated data via the Profile Settings page within the Onmo Platform (where available) and may also request deletion by emailing privacy@onmo.ai.

12.7 Platform requests and Customer notice. If Onmo receives a communication from a Platform Partner concerning a User request regarding Connected Platform Data linked to a Customer, Onmo will promptly notify the Customer where reasonably possible and permitted.

13.1 Onmo IP. Onmo retains all rights in the Services, Documentation, ON1 AI Engine, models, workflows, user interface, and any improvements, including any derived analytics (excluding Customer Data).

13.2 Customer IP. Customer retains all rights in Customer Data and Customer materials.

13.3 Aggregated and anonymized data. Onmo may create and use aggregated and de-identified data derived from use of the Services for product improvement, benchmarking, and analytics, provided it does not identify Customer or individuals and is not used for re-identification.

You will not use the Services to:

• 14.1 Violate any law, regulation, or advertising policy
• 14.2 Send spam or unlawful marketing
• 14.3 Process personal data without appropriate legal basis and notices
• 14.4 Target or discriminate unlawfully
• 14.5 Attempt to probe, scan, or test system vulnerabilities
• 14.6 Use platform integrations in a manner that violates applicable Platform Partner terms or policies

Onmo may suspend or terminate access for material violations.

15.1 Safeguards. Onmo maintains administrative, technical, and organizational safeguards designed to protect Customer Data and Connected Platform Data against unauthorized access, disclosure, alteration, loss, or destruction.

15.2 Vulnerability reporting. To report security vulnerabilities, contact: security@onmo.ai.

15.3 Incident response cooperation. If Onmo becomes aware of a security incident affecting Customer Data or Connected Platform Data, Onmo will take reasonable steps to remediate and will provide notice and information consistent with applicable law and any applicable DPA or Order Form.

16.1 Availability. Onmo aims to provide reliable Services but does not guarantee uninterrupted operation.

16.2 Changes. Onmo may update and modify the Services, including adding, removing, or changing features. Material reductions to core functionality will not be made without reasonable notice where feasible.

17.1 Term. These Terms apply while you use the website or Services. Subscription term details are in the Order Form.

17.2 Termination for cause. Either party may terminate an Order Form if the other party materially breaches and fails to cure within a reasonable period (or immediately where breach is not curable, including confidentiality or security violations).

17.3 Effect of termination. Upon termination, access ends. Customer remains responsible for fees incurred through termination effective date, subject to the Order Form.

17.4 Data return. If applicable, Onmo will provide export of Customer Data within a reasonable period after termination upon request, subject to technical feasibility and the Order Form.

17.5 Deletion after termination. Following termination, Onmo will delete or de-identify Customer Data and Connected Platform Data in accordance with the Privacy Policy, applicable DPAs, and lawful retention requirements.

18.1 Authority. Each party warrants it has authority to enter into these Terms.

18.2 Disclaimer. Except as expressly stated, the Services are provided "as is" and "as available". Onmo disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

20.1 By Customer. Customer will indemnify and hold harmless Onmo from claims arising from Customer Data, Customer's use of the Services, Customer's violation of applicable law or platform policies, or Customer's marketing practices.

20.2 By Onmo (IP). Onmo will defend Customer from claims that the Services infringe a third party's intellectual property rights, and will indemnify Customer for resulting damages, provided Customer promptly notifies Onmo and cooperates. Onmo may modify the Services to avoid infringement or terminate affected functionality with refund of prepaid fees for the unused portion where required by an Order Form.

22.1 Governing law: State of Qatar, unless otherwise specified in the Order Form.

22.2 Dispute resolution: Courts of Qatar, unless otherwise specified in the Order Form.

24.1 Assignment. Customer may not assign these Terms without Onmo's prior written consent, except in a merger or sale of substantially all assets.

24.2 Force majeure. Neither party is liable for delays caused by events beyond reasonable control.

24.3 Severability. If a provision is unenforceable, the remainder remains in effect.

24.4 Entire agreement. These Terms plus the Order Form constitute the entire agreement for the Services.