Refund and Cancellation Policy

1.1 Onmo subscription fees. This policy applies to recurring subscription fees and other digital-service fees paid for access to Onmo products.

1.2 Advertising and third-party charges. This policy does not apply to advertising spend, media charges, taxes, or other amounts charged directly by Meta, TikTok, Google, Snapchat, or another third-party platform. Those charges are governed by the applicable provider's terms and refund rules.

1.3 Order Forms. If a Customer has signed an Order Form, statement of work, or other commercial agreement with Onmo, its refund, cancellation, and payment terms control if they conflict with this policy.

1.4 Mandatory rights. Nothing in this policy limits any refund, cancellation, withdrawal, or other right that cannot lawfully be excluded in the Customer's jurisdiction.

2.1 Automatic renewal. A paid subscription renews for the billing period shown at checkout unless it is cancelled before the next renewal date.

2.2 How to cancel. Customers may cancel through the billing portal made available in Onmo or through the payment provider's customer portal. If portal access is unavailable, email support@onmo.ai from the address used for the purchase. Include the order number and company name.

2.3 Cancellation timing. A portal cancellation must be completed before the next renewal date. A cancellation request sent by email should arrive at least 48 hours before renewal so it can be processed in time.

2.4 Effect of cancellation. Unless the applicable Order Form says otherwise, cancellation stops future renewal and access continues until the end of the current paid billing period. Cancellation does not automatically refund or prorate the current billing period.

3.1 First subscription payment. A Customer may request a full refund of its first subscription payment within 14 calendar days after the initial purchase. Onmo may decline or reduce the refund where the account has materially used the paid service, consumed paid or third-party resources, violated the Terms of Service, or shows evidence of fraud or refund abuse.

3.2 Duplicate or incorrect charge. If a Customer was charged more than once for the same purchase or charged an amount different from the confirmed checkout total, Onmo will investigate and refund any verified billing error.

3.3 Failure to provide access. If a verified payment was completed but Onmo did not provide the purchased service within a commercially reasonable period, and support cannot restore access, the Customer may request a full or proportionate refund as appropriate.

3.4 Renewals and unused time. Except for a verified billing error, a service failure described above, a right required by law, or an express term in an Order Form, renewal charges and unused portions of a billing period are not refundable.

3.5 Trials. If a paid plan includes a free trial, the Customer must cancel before the displayed trial end to avoid the first charge. A failed cancellation caused by a verified Onmo or payment-provider technical error will be reviewed under Section 3.2.

5.1 Request. Email support@onmo.ai from the email address used for the purchase. Include the Customer and company name, order or invoice number, purchase date, amount and currency, reason for the request, and information needed to verify the claim.

5.2 Verification. Onmo may request reasonable additional information to verify the account, purchase, and eligibility. Do not send full payment-card numbers or security codes.

5.3 Response. Onmo will acknowledge the request and aim to communicate a decision within five business days after receiving the information reasonably required to review it.

6.1 Payment processing. Onmo may use Tap Payments or another payment service provider disclosed at checkout to process transactions. Onmo remains responsible for the customer relationship and determines refund eligibility under this policy, the applicable Order Form, and non-excludable law.

6.2 Original payment method. Approved refunds are returned through the payment provider to the original payment method. Onmo does not issue a refund to a different person, account, or payment method.

6.3 Processing time. After Onmo approves and submits a refund, the payment provider, bank, or card issuer may require additional processing time before the credit appears on the Customer's statement.

6.4 Provider controls. Payment providers may delay or reject processing when required by fraud controls, sanctions screening, card-network rules, chargeback obligations, or applicable law. If this occurs, Onmo will provide reasonable assistance and available status information.

7.1 Contact first. Customers should contact Onmo first so we can investigate an unrecognized, duplicate, or incorrect charge. This does not limit a Customer's lawful right to contact its bank or card issuer.

7.2 Disputed payment. Onmo and the payment provider may suspend access associated with a reversed or disputed payment while the dispute is reviewed.